Web Customer Service/ Order Entry

GOAL

Web customer service and order entry processing for all orders from websites.

CLASSIFICATION:  Non-Exempt                                           

REPORTS TO:     Manager of Customer Service                  

PRIMARY RESPONSIBILITIES

• Process web orders, download eBay, scan emails for order changes, release orders from admin hold, print by Amazon, eBay, DS, Ministry, and Shop. Stamp same day orders/scan orders to shipping
• Process web orders by phone or email
• Handle web customer service issues
• Process multiple email accounts for all the websites customer service sites
• Data Entry- keying and printing orders, release orders on admin hold

REQUIRED SKILLS

• Good communication skills, written and verbal
• Time management
• Problem solving
• Attention to detail
• Work independently
• Task oriented
• Fast typing skills
• Experience with MS Office

REQUIRED EDUCATION

• High school diploma or GED

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.