Our Return Policy
Your satisfaction is our top priority – if you have any problems, questions, or wish to exchange/return an item, please let us know by calling our Web Customer Service at 800-424-0943 or by emailing email@example.com. Please include your Sales Order number, PO Number, or Pack Slip number.
Placing and Receiving Orders
Unless noted otherwise at the time you place your order, Kerusso ships all items within two business days of receiving an order. You will receive notification of any delay or cancellation of your order. You may place an order through the easy checkout at kerusso.com 24 hours a day, 7 days a week. We do not accept mail-order requests.
All prices and purchase requirements are shown in U.S. dollars. Kerusso accepts all order payments in U.S. dollars.
You may search through Kerusso’s merchandise categories, such as T-shirts or Jewelry. Simply type in the kind of product you are looking for, and you will be able to browse through every Kerusso item in that category.
Placing an item in your shopping cart does not reserve the item. Items are reserved after the checkout process is completed. This may result in an unavailable item initially being listed as available.
Missing or Damaged Merchandise
We apologize for any problems that may have occurred with your order. Please call (800) 424-0943 or (870) 423-6242, Monday through Friday 9am-4pm Central Standard Time, to speak with a customer service representative. We will assist you as quickly as possible.
Accepted Forms of Payment
When placing an order at kerusso.com you may use the following payment methods: American Express, Discover, MasterCard, Visa, debit cards with the MasterCard or Visa logo, PayPal and Google Checkout. You can also use your electronic Kerusso gift certificate. We cannot accept checks, cash, or money orders as payment. We accept credit cards only from countries to which we ship.
Coupons and Discount Codes
Every coupon valid on kerusso.com has a discount code. Enter this code at the checkout page when you are checking out on kerusso.com to receive your discount. Only one coupon or discount of any type may be used at a time. Please check your coupon for details. Kerusso coupons are not redeemable for cash, nor are they valid toward any previously purchased merchandise or the purchase of Kerusso e-Gift Certificates.
- All gift certificates expire two years from the date of purchase. Email gift certificates are only available for international customers. P.O. Boxes are not allowed for gift certificates.
- Terms & Conditions: Gift Certificate requires activation before it can be used. It must be redeemed within the designated time period. Must be redeemed on Kerusso.com. Any unused balance will be placed in the recipient's Gift Card account when redeemed. If an order exceeds the amount of the Gift Card, the balance must be paid with a credit card or other available payment method. Kerusso.com may provide Gift Card purchasers with information about the redemption status of Gift Cards that they purchase. Gift Cards cannot be used to purchase other gift cards. The risk of loss and title for Gift Cards pass to the purchaser upon our electronic transmission to the purchaser, recipient or delivery to the carrier, whichever is applicable. We are not responsible if a Gift Card is lost, stolen, destroyed or used without your permission.
- Activation: To Activate your Gift Certificate, call 800-424-0943 , ask for Web Customer Service. Our hours are Monday-Friday 8:00-5:00 CST. You must have Gift Certificate # and either the email address it was sent to or the mailing address it was mailed to. Please allow up to 48 hours for activation.
Shipping and Handling
Unless noted otherwise in the ordering process Kerusso ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.
Outside of the 48 continental United States shipments are shipped via USPS.
Please note that we do not allow personalization for international orders.
Kerusso Account Benefits
Create your own personal account at kerusso.com and enjoy these cool features:
- Save items in your shopping cart for later visits.
- Create and store wish lists.
- Personalize your shopping experience.
- Receive e-mail updates and special offers.
- Registering/Signing In
- Follow these easy steps to create an account:
- Click on Sign-in at the top of the page.
- On the Account Sign-in page, click on the 'Create Account' button.
- Under the Account Information section enter your name and e-mail address.
- For your security, create a password.
The last step in signing up for an account is to click on the ‘Create Account’ button at the bottom of the page.
Enter your e-mail address and password each time you want to sign in to kerusso.com.
If you are visiting kerusso.com as a registered user from a public computer, you should always sign out when you are finished so that other computer users cannot access your information. Go to the top of any page and select ‘Sign Out’.
Order history and tracking services are available to U.S. customers only. Kerusso can tell you where your order is in the shipping process when you provide your order number and e-mail address. If you are a registered user, in the near future, you will simply sign in to view your order history by date or order number. In the near future you will also be able to browse your order history and track the status of all your orders through a real-time tracking service that shows you the details of your orders’ whereabouts through the carrier.
Editing Your Profile
Editing your profile means changing the personal information such as the address or phone number that you entered when you registered. You also may sign up to receive e-mails announcing exclusive Kerusso promotions and sales.
Changing Your Password
You may change your password easily by signing into your Kerusso account and editing your account information. You will need to enter your new password twice, once to create it and once to confirm it. If you have forgotten your password and requested that we send you a new one through the Forgot Your Password? page, you should go to the Change Password page immediately to create a new password. It is important that your password be easy for you to remember and difficult for others to figure out. You should change your password every time you ask us to send you a new password.
Speeding Up Checkout
Speedier checkout saves time and makes the order process more convenient for registered users. If you are signed on and you have entered a default billing and shipping address, kerusso.com will automatically retrieve your billing and shipping information and take you directly to the Shipping Methods page when you're making a purchase. Even after you’ve activated the speedier checkout, you may still change your shipping method and the type of credit card you’re using.
Kerusso Wish List
By registering, you are able to set up a wish list. Select your favorite Kerusso gear and save it to your wish list. Then forward your Kerusso Wish List to friends and family to let them know what you want. You can choose to make your wish list public or private. A public wish list can be viewed by others; a private wish list cannot. You’ll need to sign in to your Kerusso account when you want to update your wish list picks.
Using the Address Book
You can create a personalized Address Book to record and store shipping addresses. You may use the nickname of each address in your Address Book to select the appropriate shipping address when it's time to check out.
Saving Your Shopping Cart
By saving your shopping cart when you are signed into your Kerusso account, you can keep items in the shopping cart for later visits. Item availability is not guaranteed.
Stay in the Kerusso loop! Sign up for e-mail and get special offers and news about the latest styles and events.