Your satisfaction is our top priority – if you have any problems, questions, or wish to exchange/return an item, please let us know by calling our Web Customer Service at 800-424-0943 or by emailing webcustomerservice@kerusso.com. Please include your Sales Order number, PO Number, or Pack Slip number.
Unless noted otherwise at the time you place your order, Kerusso ships all items within two business days of receiving an order. You will receive notification of any delay or cancellation of your order. You may place an order through the easy checkout at kerusso.com 24 hours a day, 7 days a week. We do not accept mail-order requests.
All prices and purchase requirements are shown in U.S. dollars. Kerusso accepts all order payments in U.S. dollars.
You may search through Kerusso’s merchandise categories, such as T-shirts or jewelry. Simply type in the kind of product you are looking for, and you will be able to browse through every Kerusso item in that category.
Placing an item in your shopping cart does not reserve the item. Items are reserved after the checkout process is completed. This may result in an unavailable item initially being listed as available.
We apologize for any problems that may have occurred with your order. Please call (800) 424-0943 or (870) 423-6242, Monday through Friday 9am-4pm Central Standard Time, to speak with a customer service representative. We will try to assist you as quickly as possible.
Accepted Forms of Payment When placing an order at kerusso.com you may use the following payment methods: American Express, Novus Discover, MasterCard, Visa, and debit cards with the MasterCard or Visa logo. You can also use your electronic Kerusso gift certificate. We cannot accept checks, cash, or money orders as payment. We accept credit cards only from countries to which we ship.
Coupons and Discount Codes Every coupon valid on kerusso.com has a discount code. Enter this code at the checkout page when you are checking out on kerusso.com to receive your discount. Only one coupon or discount of any type may be used at a time. Please check your coupon for details. Kerusso coupons are not redeemable for cash, nor are they valid toward any previously purchased merchandise or the purchase of Kerusso e-Gift Certificates.
Unless noted otherwise in the ordering process Kerusso ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.
Outside of the 48 continental United States shipments are shipped via USPS.
Create your own personal account at kerusso.com and enjoy these cool features: Speedier checkout process for convenient shopping. Save items in your shopping cart for later visits. Store and edit shipping and billing addresses. Create and store wish lists. Personalize your shopping experience. Receive e-mail updates and special offers.
Follow these easy steps to create an account: Click on Sign-in at the top of the page. On the Account Sign-in page, click on the 'Create Account' button. Under the Account Information section enter your name and e-mail address. For your security, create a password. So we can send you something special on your birthday, please select your birthday month and year. You also must be older than 13 years old to create an Kerusso account on kerusso.com. If you would like to receive special offers and news about the latest styles and events, click on the box to sign up for Kerusso e-mail. The last step in signing up for an account is to click on the ‘Create Account’ button at the bottom of the page. Enter your e-mail address and password each time you want to sign in to kerusso.com.
If you are visiting kerusso.com as a registered user from a public computer, you should always sign out when you are finished so that other computer users cannot access your information. Go to the top of any page and select ‘Sign Out’.
Order history and tracking services are available to U.S. customers only. Kerusso can tell you where your order is in the shipping process when you provide your order number and e-mail address. If you are a registered user, in the near future, you will simply sign in to view your order history by date or order number. In the near future you will also be able to browse your order history and track the status of all your orders through a real-time tracking service that shows you the details of your orders’ whereabouts through the carrier.
Editing your profile means changing the personal information such as the address or phone number that you entered when you registered. You also may sign up to receive e-mails announcing exclusive Kerusso promotions and sales.
You may change your password easily by signing into your Kerusso account and editing your account information. You will need to enter your new password twice, once to create it and once to confirm it. If you have forgotten your password and requested that we send you a new one through the Forgot Your Password? page, you should go to the Change Password page immediately to create a new password. It is important that your password be easy for you to remember and difficult for others to figure out. You should change your password every time you ask us to send you a new password.
Speedier checkout saves time and makes the order process more convenient for registered users. If you are signed on and you have entered a default billing and shipping address, kerusso.com will automatically retrieve your billing and shipping information and take you directly to the Shipping Methods page when you're making a purchase. Even after you’ve activated the speedier checkout, you may still change your shipping method and the type of credit card you’re using.
By registering, you are able to set up a wish list. Select your favorite Kerusso gear and save it to your wish list. Then forward your Kerusso Wish List to friends and family to let them know what you want. You can choose to make your wish list public or private. A public wish list can be viewed by others; a private wish list cannot. You’ll need to sign in to your Kerusso account when you want to update your wish list picks.
You can create a personalized Address Book to record and store shipping addresses. You may use the nickname of each address in your Address Book to select the appropriate shipping address when it's time to check out.
By saving your shopping cart when you are signed into your Kerusso account, you can keep items in the shopping cart for later visits. Item availability is not guaranteed.
Stay in the Kerusso loop! Sign up for e-mail and get special offers and news about the latest styles and events.
Privacy Notice This privacy statement discloses the privacy practices for kerusso.com. 1. No information of yours is collected from you through this Web site unless you submit it. 2. Kerusso.com is the only company that will gather the information you submit! 3. Your personal information is saved once you place an order for bookkeeping purposes. 4. No information is shared with any other company. 5. All information is transferred through a protected, secure, encrypted Web service. If you think this company is not abiding by its posted privacy policy, you should first contact our Security Department by e-mail at customerservice@kerusso.com.
Kerusso.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Kerusso.com collects information from our users at several different points on our Web site.
To use this Web site, a user must first complete the registration form. During registration, users are required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site in which they have expressed interest.
We request information from the user on our order form. Here a user must provide contact information (such as name and shipping address) and financial information (such as credit card number and expiration date). This information is used for billing purposes and to fill customer orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
A cookie is a piece of data stored on the user’s computer hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once users close their browsers, the cookies simply terminate. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie usage of the site may be affected.
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store, or use personally identifiable information for any secondary purposes. We partner with another party to provide specific services. When the user signs up for these services, we will share names or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
This Web site contains links to other sites. Please be aware that we at kerusso.com are not responsible for the privacy practices of other such sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.